Terms and Conditions

General Information

Our online shop VCRYSTALS.COM welcomes you.

In our store you will find a wide range of crystal products available by the company with the name «VCrystals», based in the island of Rhodes, Greece, VAT: EL999245058, tax Rhodes, tel: 00302241026218, Contact: Antonios Valakis.

Before the navigation and completion of any purchases at our website VCRYSTALS.COM, we urge you to read this disclaimer which outlines the protection of your privacy, the security of your transactions, and also the presentation, sale, packaging, and delivery of all the products presented on our website.

Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms & Conditions"). By using the Services, you are agreeing to all of the Terms & Conditions, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms & Conditions.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

What VCRYSTALS.COM offers

The online store VCRYSTALS.COM enables all users on the Internet to buy a wide range of crystal products at competitive prices, promoting and reselling supplier’s products. The company chooses at its discretion the products which will be presented to the general public through VCRYSTALS.COM and to renew and / or to withdraw them at any time, without justification and without otherwise notice.

Finally, the pricing policy of the company and the methods of promoting sales through discounts are determined solely by the company VCRYSTALS.COM, which can modify them at any time, without otherwise notice.

Order Completion

VCRYSTALS.COM works with many suppliers, importers and manufacturers from abroad in order to offer a wide range of products at the most competitive prices.

Orders are completed by a specific procedure, described in detail below, because sometimes, for reasons that are not in our sphere of authority, a product shown available on our website, eventually will not be available or may not be deliverable within the delivery time stated at VCRYSTALS.COM. Therefore, in order to be fully informed on developments in the order you have placed and protected from any such cases, the completion of your order is implemented through the following steps:

  1. Request for Order
    • Free product selection and placement in the "basket"
    • Initiation to send a request to order, through the you are indicated with.
    • Completion of all elements of your request for orders, which appear in the order form
    • Delivery of an automated message, to the email address you provided, with the details of the order our company will receive

    Finally, we inform you that our company follows a strict policy of protecting your privacy and only upon your explicit consent (granted with this form) your data are collected and processed in the most safe and diligent manner.

  2. Order Processing

    At this stage, our company checks the availability of all products listed in your order request. Specifically:

    • If there is availability of all products referred to your request within the time of delivery displayed in our shop, then we confirm dispatch by sending an e-mail to the email address with which you have registered, and will include all elements thereof. Shipment of products will be based upon the timing of delivery of our colleague courier. A tracking number will be sent upon dispatch.
    • If a product in your order is out of stock or cannot be delivered in the stated delivery time in our website, then a member of our staff will contact you by telephone to arrange for any modification or cancellation of your order. If a telephone communication cannot be achieved, an e-mail will be sent to the email address you have registered with.
    • If for whatever reason a communication cannot be achieved for a period of 10 days, then your request is automatically canceled and a new order will have to be completed.

      In any case, you will receive an e-mail confirmation of your final order.

  3. Payment

    Choose between our various payment methods: Credit Card, PayPal, Wire Transfer. We guarantee the transmission of your card data is absolutely safe thanks to the use of the highest of security standards, certified by Geotrust.

    • Credit Card: Select Credit Card as payment method and pay with all cards with the logo Visa, MasterCard, and American Express.

      We guarantee optimum security levels for every purchase. Payment data is collected through the most technologically advanced codification systems (SSL-256 bit). VCRYSTALS.COM uses Geotrust secure servers and certificates to ensure the highest e-commerce protection.

    • Paypal

      You may select PayPal as a payment method in your Basket. By clicking on CONCLUDE YOUR ORDER, after having confirmed the details of your purchase, you will be taken to the PayPal login page where you can enter your account and conclude your payment. If you do not have a PayPal account yet, you can create one from the PayPal login page, before concluding your order.

  4. Order Cancellation

    You can return/cancel your order:

    • Before sending / receiving the product by sending an e-mail to the email address returns@vcrystals.com or by phone 00302241026218.
    • After receiving the product you can exercise your right of return within 14 calendar days. Please refer to the appropriate RETURNS section for more details.

Usage - Function - Web Content

Both the company and the consumer are bound to good faith and fair marketable use and operation of the site. For a complete access to VCRYSTALS.COM the activation of the browser’s, JavaScript language, and acceptance of cookies have to be enabled. Also, a version of Internet Explorer version 6 or above or Mozilla Firefox version 3.5 or above, or the latest version of any other web browser is needed. The site also uses graphics which need the latest version of Adobe Flash Player to be installed.

The user - consumer - member of VCRYSTALS.COM acknowledges and accepts that the use of certain services at VCRYSTALS.COM may need upgraded electronic programs in order to function properly. The Company reserves the exclusive right, and the consumer agrees unconditionally to cease permanently or temporarily close the VCRYSTALS.COM with or without notice to users / members and visitors at VCRYSTALS.COM.

In each case the user - consumer - visitor - member undertakes and agrees not to use VCRYSTALS.COM for publication, e-mail or otherwise transmit any Content that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, libelous, violate the privacy of another, show empathy, or is racial, ethnic or other discrimination, it may cause harm to minors in any way, is not entitled to be transmitted in accordance with the laws or contractual relations or management (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements) infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains viruses software or any other computer code, files or programs designed to interrupt, damage, destruction or equipment the operation of any computer software or hardware, whether intentionally or unintentionally violates the Greek and European Community law and the provisions which may impede third parties in any way, any Content used to collect or store personal data about other users.

The company attends daily for proper and accurate disclosure of all information relating to products that are presented at VCRYSTALS.COM. Our company, however, is not responsible for any errors in the operation of the electronic department store in listed and emerging information (including but not limited to the listed price, availability, photography, type, etc.) which may be limited due to technological failures and mistakes, typographical and / or "human" errors and / or erroneous information from their suppliers, even by negligence.

Please, if you find any error before and / or after the completion of your order, send us a relevant e-mail to the email address vcrystals@vcrystals.com and / or contact us at tel00302241026218 or fax 00302241026218.

The marketing strategy of our company and the pricing is fully harmonized with the provisions on protection of competition. For this reason it may be that prices of products sold in VCRYSTALS.COM differ from other similar products sold in other online stores, since our company makes offers and promotions from time to time in order to achieve its business objectives.

Our company has the exclusive right to alter the price of any product, anytime, without justification and without prior notice.

Copyright

The entire content of VCRYSTALS.COM is copyright property of the company and protected by the relevant provisions of the domestic, international legislation and international conventions on intellectual property. These are texts, all kinds of files, trademarks / logos, format (lay - out) of VCRYSTALS.COM, programs, photographs, drawings, commercial and financial information, etc.

It is expressly prohibited in whole or in part, copying, distribution, storage, reproduction, republication, transmission, processing, modification and any related effects on the above facts, without any prior written consent by the company. Any breach of this prohibition action may be an infringement of the copyright / intellectual property of our company. The company expressly reserves every right to claim any loss or damage caused to it.

Privacy

Our company takes every care to receive your complete and correct information/details. Therefore, our company bears no responsibility if any of the contractual or statutory obligations are not fulfilled properly and / or time because of you, sending false/wrong personal information.

In particular, any information that will be sent to the email address you have registered with (eg the lack of product availability, etc.) will be considered as valid even if it is not delivered to you, due to the lack of correct personal data. The same applies to the shipping address and telephone number. In any case you are obliged to update your details, each time there is a change in them.

For your best service and facilitation of future purchases you will need to register as users of «VCRYSTALS.COM». When you visit our site, you are prompted to open an account with us and create a user profile (name, sex and date of birth), using your own unique security codes (username & password). A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit «VCRYSTALS.COM», by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Our company collects what is required from your personal data solely in the context of dealing with VCRYSTALS.COM and communicating with you to complete the transaction between us. In any case, you have complete access to your data at any time, and if you feel appropriate, to request deletion of your information. You are eligible to this practice anytime. It is your right under Articles 11-13 of Law 2472/1997. Your details are held by us only as long as you are a registered user at VCRYSTALS.COM and / or for as long as transactions are due with us. They are deleted immediately upon completing the transactions with you.

Your personal data are not disclosed to any third party and are managed exclusively by us, except the data relating to the execution and clearing of electronic payments via credit card which are also managed by the Banking Institutions we are cooperating with.

All data are protected and managed in accordance with the terms and rules of the Greek law, in particular Law 2472/1997. Our company strictly follows all rules established by the relevant legislative framework. Also, all data, information and transactions are governed by the principles of confidentiality of communications (electronic and otherwise) and trade and take all necessary measures to protect and safeguard the confidentiality of those in the transmission and / or and execution of transactions.

The user - consumer - member of VCRYSTALS.COM must also preserve the confidentiality of data and should not disclose them to third parties (even by negligence), nor to grant the use of this data by third parties. Also, it is recommended to change the user password (password) at regular intervals. The company reserves for any damage from culpable violation of the above obligations of the user - consumer - member of VCRYSTALS.COM. Finally, in order to complete orders you agree to receive automated or personalized emails directly to both your PC and to the email address you have provided, and accept any telephone communication to phone numbers you have provided.

Protecting your security

Our company takes all necessary measures (data encryption, etc.) to ensure privacy of data and secure transactions. Specifically, our company cooperates with Geotrust, which encrypts any data entered by the user in the form of 256bit security. The customer information is not disclosed to third parties, and while browsing the site remains encrypted and therefore not visible to unauthorized third parties. The encryption applies to all stages and processes during the transaction and data exchange - data to and from VCRYSTALS.COM such as information in your shopping cart, the wish list, on your personal “user account” page (log in), order form, when transferring data to and from the company, etc.

Also during the execution of payment by credit card, credit information is protected using the encryption 256bit. The data remains encrypted and not disclosed to any third person. The codes used to identify you are: i) the User ID (e-mail or username) and ii) the Personal Security Password (password), that provide absolute security for your personal data. You can modify the above codes at any time and as often as you wish.

The only person who has access to your information by using the above codes is you, and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage you should alert us immediately; otherwise our company is not responsible for the use of a password by an unauthorized third party.

We recommend for safety reasons, to change the above codes at regular intervals and avoid using similar codes that are easily detectable.When possible, use letters, numbers and symbols for creating your passwords to ensure maximum privacy and security.

Limited Liability

The user-consumer - member of VCRYSTALS.COM accepts explicitly, irrevocably and unconditionally the absolute right of the company to stop using his / her passwords in the services of VCRYSTALS.COM and discontinue the availability of content and information at VCRYSTALS.COM, whenever a violation is found of the terms &conditions. Also, the company may discontinue, suspend or modify the operation of VCRYSTALS.COM in whole or in part, permanently or temporarily at any time with or without prior notice to the user - consumer - member of VCRYSTALS.COM.

Further, the company bears no responsibility in relation to consumer communication with third parties who may be advertised in VCRYSTALS.COM, and is not responsible for any possible question arising from any transaction between the user / member and the third party advertiser.

Also, our company is not in any way responsible for any legal or civil and / or criminal nature, nor for any damages (indirect, special or consequential which, without limitation, alternative and / or: loss of profits, data, lost profits, compensation, etc.) from users - consumers - members of VCRYSTALS.COM or third parties on grounds related to the operation or not and / or using VCRYSTALS.COM and / or failure to provide services and / or information supplied by the advertised company through VCRYSTALS.COM and / or any unauthorized third party interventions in products and / or services and / or information available through it and / or generated security holes.

In any case, however, and if any of the above is due to proven deceit of the advertised company, the company is liable only to cover any actual loss of the injured coming and is directly related to the above in relation to the company. Applying all limitations of liability set out in these terms and conditions, the user – consumer - member of VCRYSTALS.COM recognizes and accepts in full.

Links with other sites

VCRYSTALS.COM may include links to web sites and is not accounted responsible for their content and services. The company does not guarantee continuous and safe accessibility to websites which are linked to VCRYSTALS.COM. Moreover, our company accepts no liability for the content and services of these websites and for any problems that may arise during the visit or the use of these websites. The user - visitor must apply directly to the respective websites, which are solely responsible for any solution to their problem. The company under no circumstances accepts or endorses the content or services of linked websites and pages, nor should be regarded as connected with them in any way.

Other Terms

  • Terms Acceptance: The user - consumer –member of VCRYSTALS.COM website states that after reading these terms, accepts them unconditionally as a whole, and that recognizes explicitly, irrevocably and unconditionally that they govern all services provided by «VCRYSTALS .COM », throughout the course of navigation on the site VCRYSTALS.COM and / or transaction with the site.
  • Modification of conditions of use: The present terms may be changed at any time and without justification by the company, with or without prior notice. Any modification of the conditions is valid automatically as soon as it is appliedon the website.
  • Void condition: Should it become void, one of the above conditions do not involve the nullity of the remaining provisions of the Terms & Conditions.
  • Delay exercise right: Any delay in the exercise of the parties (company and consumers) part or all of the rights under these terms, do not cause weakness or waiver of such right which may be exercised at any time later and reasonable opinion of the right holder.
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